RETURN / EXCHANGE POLICY
If for any reason you are not satisfied with a purchase, the item(s) can be returned for a product exchange, store credit or refund within 14 days of the order’s FIRST DELIVERY ATTEMPT date.In order for returns to be accepted, all items must be in perfect condition with security tag and original packaging..
Ostria boutique reserves the right to refuse returns that are unauthorized and/or not sent in accordance with the return policy detailed online. In the case of unauthorized or non-standard returns, the merchandise will be returned to the shipping address specified in your first order.
Items can be exchanged for a different size or an alternative style.
Refunds will be processed as soon as returned items have been checked and accepted and will be completed approximately within 8-10 business days. Refunds will be remitted to the bank account prescribed by the customer.
In case you choose to return your order, you will be burdened with the shipping cost.
In case your order is returning from outside the EU, you will be additionally burdened with any other fees, duties and taxes imposed by customs authorities.
If for any reason you are not satisfied with a purchase and you wish to return one or more items of your order, you simply have to send it back to us in perfect condition as you received it. After that, when we will receive it we will contact with you.
Important notice: We do not accept returns sent with Hellenic Post (ELTA), because items are often lost or seriously delayed.